Privacy Notice (KVKK) | Fettahoğlu Group

Last updated: 5 November 2026

This notice explains, under the Turkish Personal Data Protection Law No. 6698 ("KVKK") and the Communiqué on the Obligation to Inform, how your personal data is processed by us as data controller.

1. Data controller

Data controller: Fettahoğlu Group
Address: Şirinevler Mah., Adnan Kahveci Blv. No: 84/A, 34192 Bahçelievler / İstanbul
Email: info@fettahoglugroup.com · Call centre: 444 4 508

2. Personal data we process

Identity: full name.
Contact: phone number, email address.
Request and customer transaction details: the project and apartment type you are interested in; for urban renewal requests, province/district, neighbourhood, block/parcel number, building age, number of floors and units, land area; your preferred appointment day and time; the content of your messages.
AI assistant records: the content of your chats with the assistant; if you choose a voice call, the audio recording and written transcript of the call.
Transaction security: date, time, IP address and technical logs of form and assistant use.
Marketing and analytics (only with your consent): pages visited, device and browser information collected through cookies.

We do not collect special categories of personal data (health, religion, biometric data, etc.) through our website; please do not enter ID numbers, health or bank details in forms or the assistant. Voice recordings are not used to identify you (biometrically).

3. Purposes and legal grounds

Responding to your information, quote, assessment and appointment requests, contacting you, and running sales and urban renewal processes — directly related to the establishment or performance of a contract (KVKK Art. 5/2-c).
Answering your questions and taking and recording appointment requests through the AI assistant — Art. 5/2-c; your explicit consent for transferring chats and calls to AI service providers abroad and for recording voice calls (Art. 5/1 and Art. 9).
Measuring service quality, reporting on requests, ensuring information security and preventing abuse (spam, fake requests) — legitimate interest (Art. 5/2-f).
Complying with legal obligations and requests from competent authorities — legal obligation (Art. 5/2-ç).
Establishing, exercising or defending legal claims — Art. 5/2-e.
Measuring website use and evaluating advertising campaigns (analytics and marketing cookies) — your explicit consent (Art. 5/1). See our Cookie Policy.

We do not send you commercial electronic messages (marketing SMS or email) unless you have expressly agreed to receive them.

4. Who we share your data with

Your data may be shared only for the purposes above and to the extent necessary with:

In Türkiye: business partners supporting our legal, accounting and project processes (e.g. architecture and engineering offices, valuation firms, lawyers); competent public authorities upon request (e.g. the Ministry of Environment, Urbanisation and Climate Change, municipalities, judicial authorities).
Service providers abroad (data processors):
Database and file storage: Supabase — servers in the European Union (Ireland),
Email notifications: Resend — USA,
Written AI assistant: Anthropic (Claude) — USA,
Voice AI assistant and real-time audio: Flavis and its infrastructure providers (LiveKit),
With your consent, analytics and advertising measurement: Google (Analytics) and Meta (Pixel) — USA.

Transfers abroad are carried out under Article 9 of the KVKK and the Regulation on the Transfer of Personal Data Abroad, on the basis of standard contracts signed with the providers and notified to the Personal Data Protection Authority or, where this is not possible, your explicit consent after being informed of the possible risks. For the AI assistant, see our Explicit Consent Statement.

5. How we collect data

Your data is collected electronically and physically, by partly or fully automated means, through the quote and contact forms on our website, the AI assistant (chat and voice), cookies, phone, email, WhatsApp and meetings at our office.

6. Retention

Quote, contact and appointment requests: 3 years after the request is concluded; if the request leads to a contract, for the duration of the contractual relationship and the statutory limitation periods (10 years under the Turkish Code of Obligations and Commercial Code),
Assistant chats: chats that lead to an appointment request are kept with that request; other chats are not stored on our servers and remain only on your device until you close the browser tab,
Voice call recordings and transcripts: up to 1 year from the call,
Cookies: for the periods stated in our Cookie Policy.

At the end of these periods, data is deleted, destroyed or anonymised in accordance with the applicable regulation.

7. Your rights under Article 11 of the KVKK

You have the right to learn whether your personal data is processed and to request information about it; to learn the purpose of processing and whether it is used accordingly; to know the third parties to whom it is transferred in Türkiye or abroad; to request correction if it is incomplete or inaccurate; to request deletion or destruction under Article 7; to request that these actions be notified to third parties; to object to a result against you arising exclusively from automated analysis; and to claim compensation for damage caused by unlawful processing.

You may withdraw your explicit consent at any time; withdrawal does not affect processing carried out before it.

8. How to apply

You can send your requests using our Data Request Form:

with a wet signature, in person or through a notary, to the address above,
signed with a secure electronic or mobile signature, to info@fettahoglugroup.com,
from the email address you previously provided to us and that is registered in our systems, to info@fettahoglugroup.com.

Requests are answered free of charge as soon as possible and within 30 days at the latest. If the action involves an additional cost, a fee may be charged according to the tariff set by the Personal Data Protection Board.

This English text is provided for information; in case of discrepancy the Turkish version prevails.