Privacy Policy
Last updated: 5 November 2026
This policy summarises in plain language what information is collected when you visit fettahoglugroup.com, how it is used and how it is protected. For legal details see our Privacy Notice (KVKK); for cookies see our Cookie Policy.
Information we collect
- Information you provide: the name, phone, email, request details and message you send with quote, contact and appointment requests.
- AI assistant: with your consent, your chats with the assistant and the recording and transcript of voice calls.
- Collected automatically (with your consent): pages visited, visit duration, approximate location (country/city), device, operating system and browser information.
Our website does not request location permission, does not require an account and does not collect payment details. Microphone access is used only when you start a voice call, for the duration of the call.
About the AI assistant
- "Murat" is an AI assistant, not a real person.
- Its answers are general information and are not binding on prices, floor areas, delivery dates, legal or technical matters. Please speak to our team for definitive information.
- The assistant forwards your appointment request to our team, where it is reviewed by a staff member. The assistant does not make automated decisions with legal effect on your behalf.
- The assistant only works if you give consent under our Explicit Consent Statement.
How we use information
We use your information to respond to your requests, inform you about our projects, schedule appointments, improve our website, prevent abuse and meet our legal obligations. Your information is never sold or rented and is not used for marketing without your consent.
Sharing
Your information is shared only with infrastructure providers we work with to deliver the service (database, email, AI, analytics) and with competent authorities where required. The list of providers and the countries data is transferred to are in our Privacy Notice (KVKK).
Security
- Site traffic is carried over an encrypted connection (HTTPS).
- Request records are accessible only to authorised staff with role-based access.
- Forms are protected against automated (spam) submissions and rate-limited.
Since no internet transmission is completely risk-free, please do not share sensitive information such as ID numbers, health, bank or card details through forms or the assistant. In the event of a data breach, the Personal Data Protection Board and affected persons are notified within the period required by law.
Children's privacy
Our website is not directed at persons under 18 and we do not knowingly collect personal data from children.
Third-party links
Our website links to third-party services such as WhatsApp, map services and social media, which are governed by their own privacy policies.
Changes and contact
We may update this policy when needed; the current version is always published on this page with its update date. For questions, write to info@fettahoglugroup.com or call 444 4 508.
This English text is provided for information; in case of discrepancy the Turkish version prevails.